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Vol.13, No.3, August 2024. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Enhancing Accessibility: A Heuristic Evaluation of Social Presence Interface Design for E-Resources in University Libraries
Yuli Rohmiyati, Tengku Siti Meriam Tengku Wook, Noraidah Sahari, Siti Aishah Hanawi, Satria Abadi
© 2024 Tengku Siti Meriam Tengku Wook, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 13, Issue 3, Pages 2025-2035, ISSN 2217-8309, DOI: 10.18421/TEM133-30, August 2024.
Received: 05 February 2024. Revised: 28 May 2024.
Abstract:
In this preliminary investigation, a discerning evaluation reveals that users face pervasive challenges accessing e-resources within university libraries. A social presence interface design for e-resources is introduced, recognizing the need for user support through effective communication with librarians and assistance for swift information navigation and system function. This research presents a meticulous usability assessment grounded in heuristic evaluation, engaging six expert evaluators comprising specialists in human-computer interaction and librarians. The primary objective is to ascertain the intuitiveness of the interface design and identify potential issues through expert scrutiny. The study unveiled compelling insights by employing a tailored usability heuristic questionnaire encompassing 39 questions aligned with the developed design. Notably, 75.54% of evaluators agreed unanimously regarding the design’s adherence to heuristic principles, indicating their concurrence with the established criteria. Additionally, evaluators provided valuable commentary and feedback focusing on aspects related to icons, labels, and the efficacy of the help function. This comprehensive evaluation informs and enhances the ongoing discourse surrounding optimal user interface design for e-resources in university library settings.
Keywords – Human-Computer interaction, interface design, usability, e-resources, university libraries, heuristic evaluation. |
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