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Vol.12, No.2, May 2023. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Use of Artificial Intelligence in Public Services: A Bibliometric Analysis and Visualization
Herman Lawelai, Iswanto Iswanto, Nia Maharani Raharja
© 2023 Herman Lawelai, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 12, Issue 2, Pages 798-807, ISSN 2217-8309, DOI: 10.18421/TEM122-24, May 2023.
Received: 15 November 2022. Revised: 09 February 2023.
Abstract:
The aim of this research is to survey the current state of research related to the utilization of AI in public services as indexed by Scopus. VOSviewer is used in this research to assess keywords from 183 articles. Furthermore, the Scopus database search results analysis visualizes the characteristics and trends of journals, authors, and subjects connected to the application of artificial intelligence in public service research. Based on the results of this study, it is possible that AI could assist in making cities more intelligent by improving the quality of life for citizens and enhancing the efficiency of their access to public goods and services. It surpasses benchmark models in predicted accuracy because of its more transparent and modifiable model structure. By strategically designing and deploying AI-based technology, traditional public services may be turned into intelligent services. This study contributes to the formation of more relevant research by serving as a reference for future researchers in identifying the position of contribution to the creation of more relevant research.
Keywords –artificial intelligence, public services, bibliometric, vosviewer, scopus publications. |
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