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Vol.9, No.3, August 2020. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
A New Approach to Comprehensive Assessing the Service Competitiveness of Motor Transport Enterprises Specializing in Municipal Passenger Transportation
Svitlana Moroz
© 2020 Svitlana Moroz, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 9, Issue 3, Pages 1126-1133, ISSN 2217-8309, DOI: 10.18421/TEM93-38, August 2020.
Received: 03 March 2020. Revised: 26 June 2020.
Abstract:
The author's method for assessing the level of the service competitiveness of motor transport enterprises specializing in municipal passenger transportation is developed and tested. A new approach to the formation of group composition and directly indicators of service competitiveness is offered. The author's method envisaged a combination of qualitative and quantitative aspects of the research, since the indicators' values were obtained as a result of the expert survey. During their elaboration the method of principal components was used to determine the weights of individual indicators and groups of the service competitiveness of motor transport enterprises.
Keywords –Enterprise competitiveness, motor transport services. |
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