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Vol.8, No.3, August 2019. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Innovative Payment System for Hospitality Sector using Near Field Communication
Sami Miniaoui, Sudad Muammar, Mahmoud El Hendy, Shadi Atallah, Kamarul Faizal Bin Hashim
© 2019 Sami Miniaoui, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 8, Issue 3, Pages 1094-1099, ISSN 2217-8309, DOI: 10.18421/TEM83-56, August 2019.
Received: 04 April 2019. Revised: 08 August 2019.
Abstract:
Hospitality is among well-established industries that plays an important role in driving better customer experience. Adopting emergent technology is not widely noticed in this industry since the hosts still adopt the same payment models, namely credit cards or cash in their transactions in hotels. Our aim in this paper is to introduce a cost-effective, secure and convenient payment system that fits the hospitality context, which will completely enhance customer experience by providing more enjoyable hassle-free stay at hotels or resorts. Smart silicon bracelet equipped with RFID tag is used as a payment mode at different hotels and resorts facilities (spa, restaurant, Jacuzzi, and shops). Arduino card coupled with RFID/NFC reader is used as payment machine that can be easily plugged in the USB port without any prior configuration. Consequently, convenience, cost-effectiveness and new customer experience are provided through this new payment system by preventing hosts from carrying wallet within the resort facilities. Detailed use –case scenarios are presented and discussed.
Keywords – Smart payment, Arduino, NFC, Hospitality, Emergent Technology. |
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