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Vol.10, No.2, May 2021. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Web-based Information Management Systems Feature Usage Case Study on European Telecom Sector
Andrei Șandor
© 2021 Andrei Șandor, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 10, Issue 2, Pages 592-596, ISSN 2217-8309, DOI: 10.18421/TEM102-14, May 2021.
Received: 07 January 2021. Revised: 29 March 2021.
Abstract:
Modern service providers use web-based information management systems (IMS’s) to enhance their relationship with customers. This helps them better manage customer-related data and information. Also, the use of search engines, user management features, chat-bots or forums can help customers manage their own data, like consumption or invoices. So, the use of web-based information management systems may be the ideal solution for a win-win relationship between a service provider and a customer. The study of the features embedded in websites may reveal some insights regarding the way they are used and how they will look like in the future.
Keywords –website, information, customer, management, telecom. |
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